FAQs
General
When can I enter the theatre and what happens if I am late for the start of the performance?
Auditorium:
The foyer of the great auditorium usually opens one hour prior to the start of the performance. The auditorium itself is usually opened 30 minutes prior to performance.
Silbersaal:
The Silbersaal is usually opened 30 minutes prior to the start of the performance.
If you arrive after the show has already started, our personnel will let you enter the auditorium at a suitable moment during the performance. Please understand that we will try to find alternative seats at the edges in order to maintain a smooth performance. You can take your booked seats after the intermission.
Are my children allowed to attend the shows?
The shows at the Deutsches Theater are generally approved for children over the age of six. Exceptions for specific productions can be inquired at the box office or the ticket agencies.
For children’s plays you can find age recommendations on the respective show’s page on this website.
Who can I contact if I lost something at the theatre?
Lost items are stored at the stage door, which can be contacted under 089 – 55 234 450.
Where can I buy a DVD, programme or poster?
If merchandise is offered, you can find the sales booth in our foyer during opening times. In case you do not have a ticket, please get in touch with our front of house staff.
Posters are only offered in exceptional cases.
What is a Preview? Is it a usual performance or is it a dress rehersal?
The Preview is the first show after a change in our programme. Its main purpose is for cast and crew to get used to the new surroundings. Although disruptions of the performance almost never occur, we usually offer a 25% discount on previews.
Are there seats with restricted view?
At the Deutsches Theater, there are some seats with restricted view. These seats cannot be purchased during pre-sale. They will only be made available if a performance is nearly sold out. These tickets can be purchased at the box office for a reduced fare. They are sold with an explicit indication of the restricted view.
Where can I find job vacancies?
If there are any vacancies you can find them under “Jobs“. As we are a theatre for guest performances only, we do not offer jobs or interships in the artistic field such as make-up or costume design, acting, directing etc.
Are there guided tours through the theatre?
Public Guided Tours:
We offer guided tours on a regular basis. You can find these dates ans further information here.
Tickets can be purchased in our Webshop or at the box office at a price of € 10,00 per ticket (service fees may occur). On the day of the tour, please come to the main entrance in time.
Individual requests:
We can offer private tours for groups of a minimum of 10 and a maximum of 20 persons. We can guide up to three groups through our house at the same time. Tours are possible from Monday through Friday from 10:00am. On days with no performance we can offer tours until 7:00 pm. Please note that changes may occur due to availability.
Tickets are priced at € 10.00 per person. The price is reduced to € 5.00 if you also have a ticket for the performance on that day. For pupils and their teachers we have a special offer of 50% on the prices mentioned above ( € 5.00 for a regular tour and € 3.50 if you visit a show on the same day).
The tour lasts 60-90 minutes and covers the great auditorium, the stage, the technical areas and our historic Silbersaal, which is the only remaining room ofthe original building from 1896. Please note that access to the artists’ changing rooms is not permitted and that there will be no meeting with the performers.
Please be aware that the tour leads through multiple floors and thus is not entirely handicapped accessible. If you are interested in a tour please contact besucherservice(at)deutsches-theater.de
May I take photos of the performance for personal use?
Please understand that photo, video or audio recordings during the performance are strictly prohibited due to copyright law. However, you are welcome to take photos of the auditorium before the show or during intermissions. Furthermore, you can find many photos of our shows, our premieres and other events on instagram, Facebook and our News blog.
Are the seat rows in the auditorium ascending?
The following seat rows in the stalls are slightly elevated: row 4, row 7, row 9, row 11, row 13, row 15, row 17. Starting with row 19 every row is elevated. In the Royal and Upper Circle every row is elevated.
Where can I find information on the cast?
Usually, the cast of each performance will be desplayed in the foyer. You may find further information on the respective show’s page on our homepage. The theatre and our partners reserve the right to change the announced cast on short notice.
Can I preorder drinks for intermission?
Yes. Please get in touch with our bar staff, which will prepare the required snacks and drinks, so that they are at your disposal at the beginning of the intermission. You will find your order in the foyer or at our bars in the Royal Circle. Please note that your order can only be confirmed if paid before the show.
Where is the Silbersaal (Silver Hall) situated?
The Silbersaal entrance can be found at “Aufgang III” in our courtyard. If you enter the yard from Schwanthalerstraße, you will find the entrance to your left hand, just before the second archway. There are signs to assist you.
Can I rent the theatre venues?
Yes. The Silbersaal (Silver Hall), the great auditorium and the foyer can be rented for corporate or other events. Please contact our staff for an inquiry: eventplanung(at)deutsches-theater.de
Promoters and producers who want to present a show on one of our stages please contact the management under: direktion(at)deutsches-theater.de
Is there a dresscode?
We are happy if our guests underline their delight for a special evening at our theatre with their style. Thus, we mainly go for “casual yet fashionable”. On premiere nights you will come across many visitors in evening attire. But a tuxedo is only requested during ball season.
During the ball season, the dresscode depends on the ball you want to visit. Please find further information here: Ball Season.
Tickets, Seats and Conditions
Which reductions are available?
Our most common reductions are those for children, pensioners, the disabled as well as our Preview discount and the reduction for holders of the Showcard. Those reductions can be chosen and booked in our webshop. Groups, students, wheelchair users, members of the ADAC etc. can find further information here.
What can I do if I have not received a confirmation of my booking via E-Mail?
If you made your booking via München Ticket or our webshop, please get in touch via telephone (089 – 55 234 0) or E-Mail (kasse(at)deutsches-theater.de)
How can I redeem a voucher?
The vouchers can be redeemed at the box office and online in our webshop. Vouchers bought before 11th December 2018 can not be redeemed online due to technical reasons. Please contact kasse(at)deutsches-theater.de with your voucher and customer number. We will try to find a solution.
Where exactly do I enter my voucher code online?
When you are about to book a ticket, choose “payment by voucher” in the column “shipping / payment method”. In the next step you can enter your voucher number under “Gutschein einlösen” (“Redeem your voucher”).
For further questions, please contact the ticket hotline at 089 55 234 444.
How and where can I transfer a discounted ticket to a person not entitled to the reduction? (e.g. changing a kid’s ticket for a ticket at the regular price etc.)?
Discounts are not transferable. If you bought a ticket with pensioner’s discount and the person is unable to come and another person fills in, you can pay the difference in prices at our box office. A retroactive consideration of discounts is not possible (e.g. changing a ticket at the regular price for a kid’s ticket).
For which shows can I redeem my voucher and for how long is it valid?
Vouchers are valid for one year after putchase for all shows at the Deutsches Theater. They can be redeemed at our box office or online in our webshop.
What are the benefits of a Showcard?
As holder of a Showcard we offer you a discount of 20% for our musicals and shows at the theatre hall and the Silbersaal within the next year. The discount is not applicable for externally organized events such as balls as well as performances of the Encore!-series and performances in the Silbersaal. If you book the Showcard in our Webshop we will provide you with your personalized Showcard at the box office. The Showcard is perfect as a gift, if you ask the box office staff to enter the donee’s name.
Can I return a ticket if I am unable to attend?
Please understand that tickets are not refundable or returnable. If you have any further questions regarding this please contact your ticket agency.
What can I do if I lost or damaged my ticket or if it was stolen?
In exceptional cases we can offer substitute tickets. In case of need please contact us by telephone under 089 55 234 444 or come to our box office at Schwanthalerstraße 13.
What booking fees may occur? (only for bookings at Deutsches Theater)
If you book directly at our box office at Schwanthalerstraße 13, you do not pay any booking fees, except if you buy ticket for one of our balls. If you book a ticket in our webshop, you pay EUR 2,00 per ticket as handling fee. If you want your tickets to be sent to you via mail, an additional shipping fee of EUR 3,90 is charged. If you book your tickets at another ticket agency, further charges such as provision fees or different shipping fees may occur.
Are there any special conditions for groups or school classes?
As a general rule we offer special conditions for groups of at least 20 persons.
Furthermore, we also offer a limited allotment for school classes. These tickets usually cost EUR 20,00 per ticket.
For how long can I reserve tickets?
To guarantee a smooth process reserverd tickets have to be picked up within ten days.
Can I extend the validity of my voucher if I do not find a suitable show within one year?
Please contact kasse@deutsches-theater.de.
How can I receive news about offers or new shows?
We provide the subscribers to our Newsletter with offers and information about new shows on a regular basis.
You can subscribe to our mailing list on the right hand side of our website. You can unsubscribe by clicking on “Abmelden”. You can also find information on current offers in the section “Special Offers“
What are rows A B C D?
Some productions do not use the orchestra pit. If so, we can extend the auditorium by four additional rows. These additional rows A, B, C and D can then be found between row 1 and the stage. These rows do not ascend.
Where can I find the box office?
Our box office is located at Schwanthalerstraße 13 on the left side of the archway.
Where can I purchase tickets?
You can buy tickets for all our events in our webshop or at the MünchenTicket ticket agencies, our box office at Schwanthalerstraße 13, and by calling our hotline 089/55 23 44 44 .
How can I purchase tickets for the balls?
Please see here: “Ball Season“.
There, you can find information on which balls are available for purchase. Tickets are available at the MünchenTicket ticket agencies and in our Webshop.
What is the best place to sit if I am tall?
We offer seats with more legroom in all of the five price categories at no addtional charge. If in need please contact our box office or ask for these seats when booking via our hotline. Furthermore you can find a plan with these seats here.
Directions and Hotels
How do I get to the theatre by public transport or car?
The theatre is situated near Munich Central Station and can be reached within ten minutes by foot from there. If you arrive by public transport the closest stations are “Karlsplatz/Stachus”, “Sendlinger Tor” and “Hauptbahnhof (Central Station)”. If you arrive by car please find further information on directions and parking here.
Where can I park and what are the conditions?
As a theater guest you can use discounted parking. You can find them here.
Is there a nice hotel nearby?
We have special offers with our hotel partners. You can find current offers here.
Can I use public transport for free with my theatre ticket?
No. Free usage of public transport is not included in the ticket price. Please buy a valid ticket at MVG.
accessibility
Is the Deutsches Theater handicap-accessible?
Handicap-accessible seats are available at the Deutsches Theater in rows 17 and 18 in the stalls.
You can reach the stalls and Royal Circle by elevator.
Our seats for wheelchair users can be found in Royal Circle with a special emergency escape route through a separate part of the building. As escape doors might not be opened by wheelchair users autonomously, the Deutsches Theater insists that wheelchair users are accompanied by another person.
If you are temporarily dependent on walking aids but you can reach and leave your seat without further assistance, it is also possible to take a seat in the stalls. The walking aids can be left at the cloakroom. Please consider that you must be able to leave the theatre without assistance in case of an emergency. We ask for your understanding as all of these requirements are only set for your own security.
Silbersaal:
Guests with restricted mobility can enter the Silbersaal via the elevator at entrance IV which is situated in the courtyard. Please contact our staff or use the bell at entrance IV. Wheelchair seats are located in row 1 and 3, each on seat number 1. Please note that it is required to be accompanied by another person. Please book your tickets at the box office or via our hotline.
Can you reach all seats in the theatre by using the elevator in the foyer?
You can reach the right-hand side of the Stalls and the Royal Circle by using the elevator. The Grand Circle is only accessible by foot.
Which seats are suitable for the hearing impaired?
The theatre offers seats with an induction system in the Stalls and Royal Circle.
These seats are marked in the seating plan with a grey shadow.
Further questions? Contact us: besucherservice(at)deutsches-theater.de
